T-Bowl Duckpin Lanes
Newington, CT 06111
Phone: (860) 666-6150
04/28/2008 Posted by KimBisson
Birthday Parties are a very important to the T-Bowl Lanes. Once a party is booked, we review the terms of our contract with every customer. A written confirmation is sent reviewing their detailed booking, itinerary of the day, cake choice and food selection. Each customer is also asked to please confirm the minimum guarantee attending on the Monday before their scheduled event. This enables our business to determine the number of lanes you are using (and we are holding), the appropriate party spot for you, the number of staff working, the food ordered, and begin the 3 day process of making your appropriate sized cake . As a reminder, we make a courtesy call on the Monday before your scheduled to discuss your party with you, the number attending and any special requests you may have. If you are not in, we leave a message by phone or an email. We await your response. If we do not hear from you, it is our employee's reponsibility to continue to try and contact you so there are no misunderstandings. From time to time a parent fails to return multiple phone calls and/or emails. Our only alternative is to use the information given at the time of booking. As a result we may have held lanes for your that are not needed, made a cake that is far too large and placed you in an area that is too big or too small. This is unfortunate for all. Simply stating the "Customer is always right" is a blanket statement often times unfairly used, and undeserved, as in this case. The aforementioned party entered into a contract with us and failed to live up to it's terms. May I also mention, she DID NOT PAY for the cake upgrade she agreed to. Any customer who enters a business they have a contract with and states " I don't care what your contract says" when they walk in the door will surely be a person any business with fail to please, even with the best service.
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