T-Bowl Duckpin Lanes

09/05/2008 Posted by MrsEllie

Just to let everyone know what a wonderful time we had at my grandchildren's birthday party which was in March. The laser lights was a big smash with our family. I would definitely have their party @ T-Bowl Lanes again.

Pros: Wonderful Birthday Parties

Cons: None

09/05/2008 Posted by kcaj701

My family has been going to the T-Bowl on Sunday evenings for our family night out. It is great, they run the Sunday Rock & Bowl which at $6.00 per person with everything included - how can you beat it!!!! For our family it is a great value at $24, definitely beats the movies at $10.00 a piece. It works out great we have dinner at the snack bar and still get home early enough for the kids to get to bed before school. I recommend it to anyone! The staff is courteous and always willing to help us out!

Pros: Value for the $$$ you pay, friendly staff

Cons: NONE

09/05/2008 Posted by djbc1024

I was recently at T-Bowl and had a great time. My kids thought the new Knights Quest Laser Tag was awesome. And the pizza is out of this world. The place has been recently renovated and it looks fun, I like it there

Pros: family interaction

Cons: none

08/23/2008 Posted by 111222333

The owner of T-Bowl Duckpin Lanes is a total psycho. I strongly recommend that you steer clear of their facility. There has been so many other stories that I have heard about the owner other then the stories of my own. She is a very controlling, unpleasant, disturbed old woman.

Pros: none

Cons: The owner

04/28/2008 Posted by KimBisson

Birthday Parties are a very important to the T-Bowl Lanes. Once a party is booked, we review the terms of our contract with every customer. A written confirmation is sent reviewing their detailed booking, itinerary of the day, cake choice and food selection. Each customer is also asked to please confirm the minimum guarantee attending on the Monday before their scheduled event. This enables our business to determine the number of lanes you are using (and we are holding), the appropriate party spot for you, the number of staff working, the food ordered, and begin the 3 day process of making your appropriate sized cake . As a reminder, we make a courtesy call on the Monday before your scheduled to discuss your party with you, the number attending and any special requests you may have. If you are not in, we leave a message by phone or an email. We await your response. If we do not hear from you, it is our employee's reponsibility to continue to try and contact you so there are no misunderstandings. From time to time a parent fails to return multiple phone calls and/or emails. Our only alternative is to use the information given at the time of booking. As a result we may have held lanes for your that are not needed, made a cake that is far too large and placed you in an area that is too big or too small. This is unfortunate for all. Simply stating the "Customer is always right" is a blanket statement often times unfairly used, and undeserved, as in this case. The aforementioned party entered into a contract with us and failed to live up to it's terms. May I also mention, she DID NOT PAY for the cake upgrade she agreed to. Any customer who enters a business they have a contract with and states " I don't care what your contract says" when they walk in the door will surely be a person any business with fail to please, even with the best service.

04/25/2008 Posted by April915

What ever happened to The Customer is always right? After attemping 3 times to make a Birthday party reservation. I was told by the owner Kim that I did not confirm the # children in my party. I did confirm the # of kids & spoke with a person named Debbie. I was told as my son's party was going on that I have to pay for the 4 children difference. I apologized for the confusion & told them that was alot of $.($14.00 per child) There was no one there to make any decisions so I had to spend time on the phone locating Kim, not at my sons party. Kim then responded saying "We don't need your business" ! This a bowling alley there is no pre-ordering there is no reason that she needed to be so rude. I would understand if my party was short 20 kids. Who hasn't had a 9 year old 's party where a couple kids just don't show? After telling me how wrong I was & that my assumptions that Debbie was capable of her job were wrong. Kim told me that I had to pay the difference for her having ordered the larger cake a $7.95 charge. That was perfectly acceptable to me. Why the huge arguement?? Customer Service there was horrible!! The high school student "party helper" was very inappropriately dressed & very hard to find. The Ice Cream cake was hard as a rock the kids could not use a plastic spoon to eat it. The helper even broke 4 candles trying to put them in the cake. I will spend more $$ to get better service & to enjoy my son's party next time. I would NEVER reccomend this place to anyone.

Pros: NOTHING

Cons: poor service