61 Westfarms Mall, Farmington, CT | Directions 0603241.723804 -72.760313
M-Sa 10am-9:30pm, Su 11am-6pm
rude and unhelpfull – In the last 3 years I have been in there about 3 times and the staff is just down right rude or simply does not care. Just the other day my frames broke and I stopped in and the first thing they said was "unless you bought it here forget it" finally someone showed me around for 30 seconds and said "these glasses are to big we dont have anything like that" I asked her to show me frames in another case and she just hooked her thumb and said "go look yourself".
I went to Cohens 20 feet away and they looked all over but could not find one that could quite fit but they were very nice and had helpfull suggestions.
Another time I went in and told them I was looking for a 2nd pair, well when they found out I was not going to spend a million dollars they were less then helpfull and sleazily tried to get me to spend $750 on a spare pair-cmon Lens crafters I remember when you cared about your customers and most important listened to them.
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