Hartford >> Bertera Subaru Outlet In Hartford
Husband and I have only own Subarus. I am writing this email to give a compliment to your sales and service department. My husband and I have only owned Subaru's, so naturally when we decided it was time to trade in our 08' Outback we went looking for another. We purchased a 2011 in October from your dealership. We experienced a bit of difficulty mechanically with it. We brought it right into your service department and had them look at it. The service department did their best to remedy the issue. Obviously, we were discouraged because we love the way Subaru's drive and we knew that something was not right. Joe Newton- what can we say, he listened to me many times and worked with us every step of the way to get us into a new Outback. He came in on his day off to test drive my car with me and he listened to my husband, who wasn't as nice as I was. He did so with a sincerity that is a credit to your dealership. After a long process and discussions with Karen Quinn, who was also fantastic, Subaru with no questions asked agreed to buy the car back. Two days after the agreement, Chris Ledoux in sales called me. He listened to me, answered and returned all of my calls in a timely manner and was able to get me the car I wanted after searching and searching. We were able to test drive the new Outback for a couple of days, Chris called me to check in during this time. We felt valued and heard. When we arrived to finalize the process, we brought our young son who is 4. He was a bit temperamental at the time. Chris was awesome, he read and explained the manuals with him and spoke to us while he was doing it. He really made us feel so great! He was nothing but professional, genuine and he showed us that he valued his customers. We love our new Outback! It is the car that we know to drive! Please pass this email on to Chris and Joe and if you can get it to Karen Quinn at Subaru of America that would be great. Thank you for your time.
Customer service one expects.
My husband and I purchased a 2008 Subaru Tribeca from Issa on July 1, 2011. We had to write in to tell you how wonderful an experience we had with your dealership. Issa had met us with the most professional and calming way so we felt NO pressure on us at all. We had previously shopped and we're unsatisfied with the salespeople not being able to find us what we we're looking for. Issa listening to us and immediately knew just what we we're looking for. We fell in love with the Tribeca and the professionalism so we put a deposit on the car. The next day we met with the financial rep (we do not remember his name) he also went out of his way to explain in detail everything we needed to know about financing a newer car. He answered any questions we had (we had a lot it's been 11 years since we financed a car).
This is the kind of customer service one expects in today's world but rarely gets. Please make sure they both are given a pat on the back (or a free lunch) for giving us this positive experience. We will be sure to recommend Bertera Subaru to friends and family in the future.
Cultural diverse staff. Sales person was very knowledgeable about all the vehicles on the lot and was not pushy in any way. Everybody on staff (sales, finance) worked well together to keep waiting time down and price down. Cultural diverse staff, which doesn't mean they all have to be all races but knowledgeable about likes/dislikes of various cultures. Our sales person had the radio on the Spain station prior to our test drive. This felt like he cared about us and our culture.
Had a great experience. I had a great experience here with Sharika. I would like to get a little bit more information before I sign the contract next time I come here. Sharika really did a good job.
Thank you Dave!.
A belated, but heartfelt thank you for your consideration re my car servicing last Thursday. It was a nice surprise, and much appreciated! More importantly, I did appreciate you obviously paying attention to my concerns. Before long, I'm sure you'll be running the entire place. You certainly get my vote!!
Doug was a wonderful sales person. Doug was a wonderful sales person to work with. Very easy to talk to.
Made it all easy. Made buying a car easy! Keniel Rocks.
Felt comfortable. I appreciate the professional care shown me from the staff at Bertera during the purchase process of buying my new car. I did not feel pressured at any time to make this sale and felt comfortable in receiving what I was looking for in regards to type of car, cost, and financing. I would recommend this dealership to my friends looking for a new car!
I had a very enjoyable buying experience. Marin was great, pleasure to work with and made the buying experience very enjoyable. Would not hesitate to come back to or refer people to Bertera.
Just a note of thanks for the excellent. Buying with Bertera Subaru... as in the past... it is amazing that Raz and his team have ALWAYS exceeded my expectations. As I mentioned, over the past 16 years I have bought 15 cars from Raz (since 1996) even though I have never met him or walked into the show room. Every one was discussed, purchased and delivered to my home... that is in itself a refreshing way to do business... and the repeat business is the mark of a trust worthy and professional team. Thanks again for your ""special treatment"" and I look forward to continuing our business in the future
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