Bertera Subaru

Husband and I have only own Subarus. I am writing this email to give a compliment to your sales and service department. My husband and I have only owned Subaru's, so naturally when we decided it was time to trade in our 08' Outback we went looking for another. We purchased a 2011 in October from your dealership. We experienced a bit of difficulty mechanically with it. We brought it right into your service department and had them look at it. The service department did their best to remedy the issue. Obviously, we were discouraged because we love the way Subaru's drive and we knew that something was not right. Joe Newton- what can we say, he listened to me many times and worked with us every step of the way to get us into a new Outback. He came in on his day off to test drive my car with me and he listened to my husband, who wasn't as nice as I was. He did so with a sincerity that is a credit to your dealership. After a long process and discussions with Karen Quinn, who was also fantastic, Subaru with no questions asked agreed to buy the car back. Two days after the agreement, Chris Ledoux in sales called me. He listened to me, answered and returned all of my calls in a timely manner and was able to get me the car I wanted after searching and searching. We were able to test drive the new Outback for a couple of days, Chris called me to check in during this time. We felt valued and heard. When we arrived to finalize the process, we brought our young son who is 4. He was a bit temperamental at the time. Chris was awesome, he read and explained the manuals with him and spoke to us while he was doing it. He really made us feel so great! He was nothing but professional, genuine and he showed us that he valued his customers. We love our new Outback! It is the car that we know to drive! Please pass this email on to Chris and Joe and if you can get it to Karen Quinn at Subaru of America that would be great. Thank you for your time.…

Customer service one expects. My husband and I purchased a 2008 Subaru Tribeca from Issa on July 1, 2011. We had to write in to tell you how wonderful an experience we had with your dealership. Issa had met us with the most professional and calming way so we felt NO pressure on us at all. We had previously shopped and we're unsatisfied with the salespeople not being able to find us what we we're looking for. Issa listening to us and immediately knew just what we we're looking for. We fell in love with the Tribeca and the professionalism so we put a deposit on the car. The next day we met with the financial rep (we do not remember his name) he also went out of his way to explain in detail everything we needed to know about financing a newer car. He answered any questions we had (we had a lot it's been 11 years since we financed a car).

This is the kind of customer service one expects in today's world but rarely gets. Please make sure they both are given a pat on the back (or a free lunch) for giving us this positive experience. We will be sure to recommend Bertera Subaru to friends and family in the future.…

Cultural diverse staff. Sales person was very knowledgeable about all the vehicles on the lot and was not pushy in any way. Everybody on staff (sales, finance) worked well together to keep waiting time down and price down. Cultural diverse staff, which doesn't mean they all have to be all races but knowledgeable about likes/dislikes of various cultures. Our sales person had the radio on the Spain station prior to our test drive. This felt like he cared about us and our culture.…