I recently attended a wake and funeral of a very close family member at Brooklawn Funeral Home in Rocky Hill, CT. Because we live in Massachusetts and not familiar with the area, we asked a family member that lives in Connecticut for a suggestion on where to order flowers. They suggested Bella Flora because that is who the funeral director suggested to them. When we arrived at the wake and saw the flower arrangement we were totally embarrassed! It was a vase with a few pines, 2 or 3 carnations and maybe 3 or 4 Peruvian lilies with the most horrible purple ribbon! My spouse and I were so upset with it that we called the florist to complain and the sales associate that answered the phone told me that she would call the owner and have him call me back. He never called... I called back the next day he never apologized for not returning my call but said he personally picked out the flowers and he thought they looked good. Well to me that is not acceptable! There was no apology, he never offered to send another arrangement to the family, a credit or refund.
Come to find out he not only owns the florist but he owns the funeral home as well!! When we asked our relative why none of the flower arrangements were not at the burial site he was told by the florist/undertaker that he was giving them to an old age home... yah right, back to the florist for another sucker to get!
Shame on him for taking advantage of a family in mourning! He is a DIRTBAG!