Very rude on the other end of the phone!.
I have just called from London, England to book a taxi for my boss who is at a meeting in West Hartford and had to call three times as they kept hanging up, spoke to two members of staff and had to speak "verrrrry veerrry slowwwly". I was told "we cannot understand you!" even though I am calling from England therefore we both speak the same language! I have no idea if my boss's taxi will actually turn up or not! Rude!