I just wanted to take a moment to say thank you to the great staff at Tire City. My wife and I were headed out for a mini-vacation and we developed a flat tire as we were in Hartford. AAA guided us to your facility. The staff was attentive, professional, and very efficient. We were on the road again in a very short time. My wife and I are both appreciative of your efforts and service. We are small business owners as well in Central NY and we also pride ourselves on quality and top notch customer service. Thanks to all at Tire City!!!!!!
I've had three separate points of
contact with this store over the course of a week - once in person, and twice on the phone.
F A N T A S T I C Customer Service!!! In fact, I think their customer service is outstanding.
After talking with them on the phone, I did extensive research on the web before making my decision on what tires to buy. I called the shop again a few days later to check on the availability of my selection, I learned that the tire has been very popular since it came out last autumn and the manufacturer had not anticipated the tire's popularity; therefore, it was unknown when they would become available in my size. Still driving on my summer tires, I wanted new winter tires n o w. I'd already invested in a good amount of time researching, and felt like I was back to square one.
However, I told Michael I had looked at Michelins, but my reason for avoiding Michelins (their relatively high cost), he shared with me that he'd recently installed a set of them on his brother's car and he's really pleased with them. He even took things one step further and made me an offer on a set of Michelins I couldn't refuse (since my first choice simply wasn't available). He was able to do that, I suppose, since he's the owner.
I was in and out within 45 minutes on a Friday afternoon. They placed each of my summer tires in a plastic bag and loaded them into my car and replaced the locking lug back in the spare tire compartment where it belongs. They provided me with proper tire inflation information for future reference and invited me to return for free pressure checks and tire rotations.
I had the pleasure of driving away very confident with my purchase.
Will never recommend Tire City in East Hartford. To make a long story short....did not have the best price for tires, manger would not honor Town Fair Tires minimal difference, cocky attitude and poor customer service from front desk, would not give me my money back before tires were put on, no longer felt comfortable to have them near my car, they put on my tires(I drove away not feeling comfortable about the job that was done), slow day so some workers stood around and acted obnoxious and stupid especially upon my driving away(especially tall guy), I will make sure everyone knows that I will never recommend them and they were not the best deal. Owner needs to take business and customer service 101 and teach it to the staff. I will make many people aware, including those that recommended Tire City.
Very happy I found them!. The shop is very clean, and they are more interested in what you want than what some places want to sell you. It's all about the customer, from the second you walk in till you leave you feel great about your purchase. I will be recommending this shop to all of my family and friends.
I though great service like this did not exist anymore. Went there today with a nail in my tire. I have never been a customer at Tire city before but one of the staff members with a baseball cap on and tattoos on his arm came out to my car and grabbed the flat tire out of my trunk then after he plugged it put it back on my car, aired up the spare tire and put it back perfect and checked the rest of the air. As he was checking the air he was inspecting my tires and asked me when the last time i rotated them was? It was something that had completely slipped my mind but i knew it was time. So next minute i know he's jacking up my car and rotating my tires. I expected to pay a hefty fee for all of this service but when he was all done he even hand torqued my wheels unlike the last place I went too where I could not wrench of the wheels for the life of me. He hand torqued them to my vehicles specifications and told me i was good to go.. i looked at him shocked because he told me that all this service he did was free. GREAT PLACE i am going to be back soon when i need new tires
Great Quality Products And AMAZING SERVICE.
I went down to Tire City on Friday because i needed some new tires. When i approached the sales counter i was immediately greeted by a very tall polite man who was very helpful in choosing the right tires for my car. I do not know to much about tires but he was very knowledgeable about several different brands of tires and was not trying to force me into TOYO tires like the other guys down the road. The total job took about 45 Min and they let me know and showed me that i had a bend in one of my wheels. The pit crew there was also very helpful and knowledgeable..
IM GOING TO SEND EVERYONE I KNOW TO THIS PLACE GREAT JOB KEEP UP THE GOOD WORK
Awesome!. I have called all of their competitors over the years and none compare. Michael is as great to his employees as he is his customers. They are quick and dependable and always give me the best price. I'm so glad I found them!
Great place. Bought 2 sets of wheels from these guys, Best prices around and i went to New York to compare some prices and installed price wise no one can touch these guys. Mike was amazing when it came to choosing the right wheels for my car. Thanks a lot Tire City!!!!!!!
Great service. Brought my car here after another tire store tried to screw me. The staff at Tire City are honest. There were no sales gimmicks. Very pleased with service and prices - will certainly shop here again and happily recommend to others!
liars. STAY AWAY! a year ago i bought 4 brand new tires for my car... a year later I came back bc my year old tires were bald as hell! I was told that the tires they put on where 70,000 miles. I only got around 13000 miles out of them. then they argued with me that it was not their fault i didnt get the mileage. They sold me a crappy tire and would do nothing for me even though i just spent over 400 on the set a year ago. There warantees mean NOTHING!
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