Enfield >Precision Camera and Video Repair
Worst Customer Service Imaginable.
Giving One start because system will not accept Zero stars.
They received my camera on Oct 11 to repair a broken battery door. By Oct 12 their website showed the status as "Parts Ordered". I contacted them 4 times by email and twice by phone to get an ETA on the parts. I received NO response. I then threaten to take action and I receive an email stating part will arrive on Nov 18. On Nov 18 the status changes to "In Repair". After an additional 3 emails and one phone call, on Dec 5 I receive a response that "Parts need to be ordered" and a 7-10 day delay. Mind you, that Panasonic has the part in stock and can deliver it to me in two days. I am reporting them to the BBB, NJ, CT, and TX State Attorney Generals, plus filing small claims suit in NJ. What a low-life, sleezeball outfit.
So I started off with breaking the threads for my camera to mount onto a tripod. Other then that everything else worked perfectly. We have used precision camera before for some repairs a long time ago and they were excellent. Everything was done in house and was done quickly and well.
Well I read some reviews here and saw it changed. My father didn't believe me so we used them again to repair my camera's tripod threads. Well after 2 weeks we learned they were not done why because it was sent out to texas!. After about a month they finally said the repair was done. Great I took it home tried to use it and to our surprise, it was not repaired, it was actually worse then we started. The threads were still the same broken. We tested it and heard the shutter working appropriately and sounded like it was taking shots, but to our surprise, the back monitor wasn't turning on. Even worse, after taking some shots without the monitor and plugin my camera into the computer none was being saved to the compact flash card. They didn't put it back together correctly some how the back was disconnected and totally disfunctional. We brought it in and told them first they didn't repair anything we asked them to and its in worse shape then it started, hoping that they would fix it and get it working again, otherwise I told them to get it back to what it originally was when we handed it to you and refund us our money. They agree'd as they are a certified canon repair store so they are required to follow canons certification requirements including a 30 day warranty after any repair that covers all that wasn't fixed within the first time even if the second repair is a more costly one.
They said oh sorry we will fix that. Gave them a second chance to fix my camera after another month of waiting I got it back. Still they did not fix the mount rings, even worse got back home, the camera doesn't focus at all never goes into focus even on the brightest days, with all my lenses even an L series 200mm telephoto and I can't take any pictures unless I manually focus. Great and yet the original reason I brought it in is still not fixed. So I spent 130 dollars on a fix that never happened and wasted 2 months without this camera just to get it in worse condition then it started out. Don't use this place ever, I don't know if I'll ever get my camera fixed, and I have easily 2000 dollars in lenses, and I can't afford a new body, so at this time this company screwed my ability to continue my hobby. I am going to fight, I just hope that they fix this, then I am going to fight to get a refund, because they wasted my 3 months of time and fixed nothing other then making me take 3 trips to CT from MA all to learn that they didn't do what I paid for. Absolute scam artists and they need to loose their canon certification fast.
Terrible Experience. I'm so upset I didn't read peoples reviews before sending a camera off for repair. I had borrowed/broke a friends of mine camera and offered to fix it. The process has taken over 6 MONTHS to get the camera back and when they finally sent it (last week), it looks as though a car ran over it! You can't get service any worse than I did; numerous calls in, no calls back, and terrible excuses for the delays. Please please for your sake, bring your camera elsewhere for repairs!!!
EVIL Non-Repair Facility.
I sent my malfunctioning Nikon LS-9000 scanner to the El Paso TX service location for Precision Camera on June 13, 2011. In the original Nikon Box, with all original packing, insured.
I did not hear from them as to when or how they got it, despite two emails to the main office.
Their website for tracking orders did NOT work. Finally, I called this morning [7/1/11], and was told "Sorry, we couldn't fix it, its coming back".
AND COME BACK IT DID. The pack job was 1 Layer of large bubble wrap. AROUND A $2400 FRAGILE MACHINE, PEOPLE!!! It was wrapped in the most casual manner, in a crappy, bunged-in box, NOT THE GOOD NIKON BOX I SENT IT IN. This was packed like they were sending a coat to Grand-dad from eBay. The front panel of the scanner was pried off the chassis. No telling what other horrors await the REAL NIKON repair techs.
THIS HAS TO BE THE MOST HALF-ASSED PACK JOB I have ever seen. I regret to my everlasting shame that I WAS TAKEN IN BY YOUR WEBSITE. I should have sent it to Nikon. This facility is clearly incompetent.
Was the package insured? God only knows. But I know one thing now
My Experience. I bought a Nikon D60 camera from Best Buy in June of 2009. Dec. my wife and I went on a cruise, 40th. ann. This was the first malfunction. I sent the camera into BB for repair. It would not take a pic when you activated the shutter. Well it was off and on. It would and wouldn't. PC (Precision Camera) sent it back telling me it was the image sensor filter. OK. Happened again (2nd. issue), not sure how long later (I believe June of 2010). Same issue. Told by PC that it was MY problem. I was supposed to clean the filter. OK THIRD time was on another cruise for my sons wedding (Apr 2011). SAME PROBLEM. Cleaned the filter 2 times on the ship. No good. Took battery out, let it set for 30 sec. battery back in. Worked, Didn't work. Back to PC. This time they replaced 2 parts. Back to me. Missed daughters wedding. Camera back less then two weeks same issue. During my Grandaughters Graduation. This time they sent a repair paper that they fixed the lens. Didn't send it with the camera. Nice eh? BB finally exchanged it for me. Upgraded to D5100. PC refused to scrap it. Didn't have a clue what was wrong with it. Just kept on saying that it was a filter issue. Poor business. BB needs to change their repair contracts.
Precision Camera Repair REALLY BAD Experience. I sent a lens for repair and was received by them on May 5. It took 3 weeks for them to determine that I needed parts and they are waiting for them. After 3 more weeks and no response from them other then statingthey were waiting for part (and no idea when they would be in), I asked for a refund and return of my lens unrepaired. No one will answer me and I am ready to file a complaint with the State authorities...when I call I get a message!
I sent my Nikon D300 in because the mirror would stay up and would not drop. But last fall I was shooting a football game and went to change my lense and dropped my camera and it hit the concrete and cracked the case by the trigger. First of all I didn't even bring that up to Precision when I sent it in, not only did they fix the mirror problem they fixed the crack by replacing the piece that was cracked. Also I emailed and let them know that I had to have it back by Friday because I had a shoot that Sunday, I recieved it like brand new on that Thursday. GREAT JOB!! and thank you very much.
Great Service Fast Turn around. Precision Camera was able to turn a repair around in less than a week. I needed my lens fixed fast for a charity event and they took care of it. Great customer service and follow up.
The Tale of Two Cameras.
I sent in two point and shoot digital camera roughly two weeks apart from each other. I had two very different results when it came to repair speed and customer service.
The first camera was the sloooooow side of Precision. When I sent it in it took them 4 days just to check the camera into repairs. Then in repair, after about a week, was put on hold waiting for parts. It was on hold for two months. If I had not been calling or emailing them no one from precision would have let me know what was up. They were very vague or slow to respond to my inquiries. This camera was then repaired and returned to me in fine working order with no visible signs of new damage. Apparently the camera needed a new control board or something and Lumix was out of stock which caused the delay.
The second camera that I sent in was checked into repair upon arrival. It was repaired with a new lens assembly and it was back in our hands in less then two weeks. This camera also returned with no signs of damage or wear caused by Precision.
So my biggest and only problem with them is, I wish that when they have an item and it is going to be delayed for what ever reason, I wold hope that they would call or email to let you know why the delay. I was fine with the delay but I shouldn't have to email and call several times to get the correct info.
I would use them again but don't be in a rush because my two repairs ranged in time from two weeks to over two months
Not bad at all! Great repair job.
Well Alost 3 months ago I sent my Kodak M1033 in for repair, it came back great! Fast repair only 3 days, and then shipping was only slow part. UPS Ground isn’t as fast as I thought. I checked repair status all through out the process online. A week ago my camera ended up messing up again. I chatted with PCR and they emailed me a pre-paid return label and I sent it in. They took 4 days to repair it. It was backlogged, but they shipped it out via UPS Next Day Air as a courtesy because this was the 2nd time. I would recommend again. The people were nice, attentive, and fixed my camera again. I love it! This was all warranty work through Kodak. They are also giving me an additional 90 day warranty. As my Kodak warranty has just expired, but all repaired cameras come with a 90 day warranty!
Thank you PCR!~
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