04/26/09

Extremely Poor Service April 25, 2009

by Alk1973

I ate there last night with my girlfriend and was very disappointed. We started out by waiting for our table to become available at the bar. we wanted some drinks. The bartender was totally not interested in serving us drinks, even though we were SITTING AT THE BAR five feet away from him. He didn't even scan our area for ten minutes. Finally I had to get his attention by raising my voice and saying "Excuse me, may we have some drinks." The bar wasn't even that loud or packed. The bartender was not apologetic at all. I understand part of his job is to talk to customers, but his MAIN job is serving customers as well, and making sure everyone has a drink..

Once we were seated outside, the waiter was rude and unhelpful. After we started our entrees, he never returned to see if we needed anything else or to see if everything was ok. Overall he had an off-hand attitude towards us.

I eat out 3 to 4 times a week and generally get good service from the areas restaurants. I had not been to Grant's in years and now I remember why. I am so unhappy with the service at Grant's that this is the first time I actually am posting a complaint at this West Hartford establishment.

Please, by all means go there if you want to be treated as though you are a nuisance to the staff and establishment in general.

You have been warned.

• Pros: Location
• Cons: Horrible service and staff attitude

09/27/02

West Palm Beach in West Hartford

by rmcnally

Great bar Atmosphere, can be a bit crowded at times, but thats ok if you like fun people and like to mingle, great Bartenders make it happen even better, you can even enjoy great food at the bar, Allot of booths make it very cosy as well, the food is ecclectic, even a few old fashioned items, like meatloaf and shortribs, not too pricy and everything I have tried was done to perfection, even the fries with truffle oil, thats not the actual name. Try it you will like it.

• Pros: Good Parking