Urban Pools is the Best. We had Urban Pools build our inground pool around five years ago and have been delighted with the workmanship. Karl built our pool as if it were his own, spending a lot of time to get everything level and "right." Both he and Angela helped us through our questions and concerns thoroughly and in a timely manner, and treated we the customer with respect and care. If we had to do it over again, we would definitely have Urban Pools build our pool for us again, and without any hesitation would recommend them as a quality, excellent to work with, builder.
Fantastic Pool Company. We've used Urban Pools (Karl and Angela Urban) for TWO separate pools on two properties several years apart. We have been extremely happy with their service through the entire process. If you're looking for an excellent product, service and experience building a pool, Urban Pools is the place to go. We simply cannot say enough about their professionalism. I highly recommend them to anyone!
Customer beware!!! Initial deposit of $2000 not returned after town zoning did not permit pool. Owner (Karl) started out as professional and understanding and willing to work things out and accommodate all needs. Owner of Urban Pools, Newington CT was available all during proposal process. Owner was very insistent on initial deposit of $2000 to hold installation slot to be first installation in spring. We agreed based on Owners and Urban Pool repeated message that deposit would be FULLY refunded if pool was not approved by town or if we just decided not to go forward for any reason. No work was performed by contractor. Owner of company (Urban Pool, Newington CT) came to site once after contract was signed (several during proposal) Never attended any of the town variance meetings and never provided any information or indication of services performed. Town zoning did not approve pool after several months of appeals. Urban pool sent me a bill for $2060 for travel costs, engineer costs and pool plans. Also had his attorney send letter indicating I would be sued if I publicly pursued the return of my deposit. Owner and contractor will not return any phone calls and will not provide me with items he is charging me for. Customer beware if you need to get town approval for pool DO NOT provide any money to contractor unless 100% sure pool is going to be installed. Question motives!
How dishonest and incredibly unfair! You "changed your mind" months later and wanted a refund of deposit. I would have complied anyway had you not threatened to use your attorney. We have one too!
The readers of this review will kndly refer to the Better Biz Bureau where details of this case, as well as the identity of our esteemed detractor are publicly available. Please judge us by the quality of our work, rather than anonymous cheap shots.
"Better informed" indeed
User review by sharks. EVERYTHING completed as promised! Glad we spent a little extra. Much better pool and deck than our neighbors who spent almost as much and had numerous problems. Highly recommended!
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