JohnPauls Spa Salon

09/05/09

Beware! Doesn't Keep Appointments.

by notebk17 at Citysearch

I called a few weeks ago and made an appointment for a hair cut and blow-dry. My baby shower is next weekend and I wanted to look nice. When you're 7 months pregnant with twins, you're not feeling at your most attractive. This is where a haircut can do wonders. The only appt I could get was mid-afternoon so, I worked my entire day FULL of errands around this appt.

I show up for my appointment and the receptionist first asks me if I received a call from the salon advising that John Paul is running late. I tell her no. She then asks for my name and incredulously, they have no record of my appt. I was very upset and angry because I remember the idiot receptionist who made the appt. She had an attitude from the beginning of the call and hurried me through the reservation. At the end of the call, she referred to me by someone else's name as she was hanging up. I promptly called back, got someone else, and told them I didn't think the person who made my appt put in the right name. She took down all my info and assured me she'd get it fixed. Apparently, this never happened. As I stand in front of the receptionist, I tell her about all of this. She then proceeds to take my name and then begins to ask for my address as she's keying this into her computer. I stop her and say, "Before I go through this process yet again, is John Paul going to be able to cut my hair today?" The answer was no. I promptly turned around and walked out.

So now my baby shower is one week away and it is currently the middle of Labor Day weekend. It is highly doubtful that I will be able to get an appt at another salon before next weekend. Thanks a lot John Paul!!! I will never set foot in your salon again and I will be sure to tell everyone I know about my experience with your incompetent staff.

• Pros: Good first impression the first time I went to this salon.
• Cons: Incompetent receptionists

05/11/09

Amazing!

by foxyfishy14 at Citysearch

I went to John Paul on the suggestion of a friend and I was super nervous about changing my look. John Paul was patient, had a great personality and explained everything he planned to do. He also explained to me how to style my hair once I got home. My color is perfect and my haircut is so beyond what I thought it could ever look like! I LOVE IT! The girls at the reception desk were super friendly too - when I asked them to change my dollars to quarters for change for the meters they simply told me they would take care of it! - they even continued to fill the meters while I was in John Paul's chair! The atmosphere at John Paul's is really comfortable and inviting. They offer you coffee, tea, water and bagels too! Out of all the options there are in the area, John Paul's is absolutely the best! John Paul restored my confidence that my hair could look amazing and that I could get in the chair and trust that my stylist was actually listening to me. That alone is worth it's weight in gold! I can't ever imagine going anywhere else for all of my hair needs! My hair has found a home!

• Pros: Super Friendly Staff; Professional; My Hair Looks AMAZING!
• Cons: Absolutely nothing!

04/24/09

i love this place

by bailey2775 at Citysearch

i've been a loyal customer for years and refuse to let anyone else touch my hair, i trust keith to always make me beautiful

01/10/09

THE BEST in West Hartford

by donnafred at Citysearch

John Paul's Salon is the best in West Hartford. I have been to ALL the others in West Hartford Center searching for a all around good hairdresser and salon. I have to say that I have finally found THE BEST. John Paul himself is an artist. I have never felt so warmly received and listened to by a hairdresser. If you have been looking for someone great...look no more. Strangers have actually come up to me on the street to ask where I have my hair done...Now that's the best sign you can get.

11/23/08

Best Salon Ever

by kathleenwoods123 at Citysearch

I have been a client of John Paul's for 16 years. I travel an hour to get there and it is clearly worth it. Not only is John Paul the greatest stylist, he also hires the best people. The salon is warm and friendly. The staff is always ready to meet your needs. Everyone will walk away with fabulous hair that fits your lifestyle- they listen