Hartford >Harte Nissan
Worst Service ever!!! Never will I purchase or have my car service there!.
On Thursday, March 13th 2007, I had repaired done on my 2005- Nissan Altima at the Harte Nissan located in Hartford, CT.
Unfortunately, the service was inadequate because the staff failed to deliver what was promised. I am disappointed because I spent 8 hours waiting for a service that was promised to be delivered in no more than 3 hours. The quality of service was under the industry standards. I was billed for an extraneous amount of money (+$1400.00), when the service rendered was not worth 1 cent of it.
?Prior to the service rendered, I had made an appointment to avoid the lines and meet my 1 pm deadline as I was planning on traveling outside the country- The reservation was made for 7am.
?At 7:30 am, I rendered my keys and was advised that it will only take between 2-3 hours for service
?At 2:30pm, my car is still being serviced; when asked about the delay- I was informed that another customer, who hadn?t made any prior appointment had an emergency and needed to be serviced. It made me come to the conclusion that the other customer was more important.
? I requested to leave the car behind for the weekend- my representative informed me that I would leave it at my own risk and if any damages were done to the car, they wouldn?t be held accountable for the damages.
?Returning from my trip abroad, I phoned to the Harte Nissan center to inquire about the operating hours so that I could pick up the car for work (New Jersey)- I was informed that the service open at 9am.
?When I arrived at 8:30am ? The service center had been opened since 7am ? I arrived late to work due to the incompetency of Harte Nissan.
Horrible. I bought my Nissan Altima from Harte Nissan and as part of the purchase they gave me free oil changes for as long as I owned the car. After several years of recieving that service they suddenly decided they no longer wanted to honor the agreement.I now have to take time off from work and fight this in small claims court. What a nightmare!
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