excellent experience. I had an excellent experience at Mariella's. I had multiple recommendations and I was glad that I listened to friends. I found their selection to be excellent and the staff very knowledgable.
wonderful staff. Dear Mariella & all of your wonderful staff- Just wanted to thank you again for all you help with my dress, the briedesmaids & my moms dress at my wedding-
This place is great!. This place is great! Customer service is outstanding! I purchased my wedding dress over 20 years ago there...
extraordinary.. The service at Mariella's Creations is extraordinary. They went above and beyond to help me pick out the right dress for me. I went there three times, including one time unannounced and they catered to me like a princess. And the dresses are top quality.
Mariella Creations is an excellent place to buy a dress for a prom, wedding, or special event. Mariella treated me wonderfully, in fact, I'm going to go pick up my dress from her today. She made sure that my decision on a gown was the one I truly wanted, and had me try on several gowns of different styles. After all was said and done, she ordered the gown and it came in just days after.
Wedding dress regret.
If I could give Mariella Creation's a negative score I would in a heart beat. Dealing with this store for my wedding dress was a mistake and a disaster. The first dress I tried on there I feel in love with, but I needed to go to other stores to try on other dresses. They were not very happy when I did not immediately want to buy the dress. This was my first experience, I brushed it aside and continued to work with the store (I bought that first dress). I bought my dress is October 2010, and it did not come into the store until June 2011. I was getting married in August 2011. When I originally bought the dress I was told it would come in April 2011. It got to a point that I had to call every other week to get an update on the status.
One night I went to the store to obtain a swatch (since my dress was off white) and I wanted to use it for tux shopping. My fiancee was standing right next to me and I told them who he was and that the dress should be a surprise. Of course the woman brings the sample of my dress down from upstairs comes up to me and my fiance and says here is your dress, I just need to go and get you a swatch. There went the surprise of my dress.
My first fitting was fine. The dress fit perfectly except in the butt and thighs. I even took a picture. I watched the scale like a hawk and did not gain an ounce between that first fitting and my wedding day. At my second fitting, the dress could not even be zipped. I was told I was either bloated or gained weight. I was also told to come back in 2 weeks to try it again. I came back in two weeks still the same weight and the dress did not fit. At the third fitting they let the dress out so that it could be zipped. Of course at that point the chest was too big, so the owner pinned it for the alterations (including adding cups to my bra). At the fourth fitting no work was done from the third fitting, meaning the chest was still not fitting. I could not believe it because the owner even did the pinning (and there were two weeks between my third and fourth fitting). I made them do the alterations while I waited. I was told I needed to come for a fifth fitting once the lace was fixed.
At the fifth fitting I complained about all of my issues. I even tried to show them pictures from my first fitting. The owner told me I gained weight from my first fitting to my second and she could prove it with the chest measurements from my fourth fitting. My first fitting measurements did not include the cups that they added to my bra and if that was the only measurement that changed then that does not proof I gained weight. They did not want to hear it and the owner could only say my chest size changed.
I had to pay an extreme amount for alternations, when one of the workers told me at the first fitting that I would not have to pay much, since it fit almost perfect. I was put down by saying I gained weight and/or was bloated. I had to travel 50 minutes one way for each fitting. And I did not like the end result of the alternations to my dress.
I REGRET WORKING WITH MARIELLAS CREATIONS AND WILL NEVER MAKE THAT MISTAKE AGAIN!!!!
Don't waste your time!!. This place was beyond a nightmare. Their website says no appointments needed to look at bridesmaid dresses (appointments only necessary for wedding gowns, according to their website). So we went in there in which THREE workers walked past us, completely ignoring us. No one in the place could utter the word HELLO! We were treated SO rudely here - the workers are absolute snobs and for no reason. After being ignored literally for 20 minutes, WE initiated a conversation, in which the snobby clerk told us we needed an appointment - what? Not according to the website... We were so disgusted that we began walking out - at which time the clerk flipped a switch and followed us out of the store being like "oh wait, actually I CAN help you!" HA! No thanks. You ignored us for 20 minutes, then when you realize we're not going to tolerate that type of treatment, THEN you run after us because you realize you're losing a customer who was willing to spend LOTS of MONEY $$. Sorry but I will take my money elsewhere to a place worthy of my business. Sadly, these people seem used to treating customers like crap and still getting their business. I am a friendly person and a great customer - I expect to be treated like one, and this place does NOT treat people well. I'm sorry I gave them a chance - it was a waste of time for sure! Be warned and stay away!!
Wonderful wedding salon. I entered the store with a friend knowing what kind of dress I wanted to purchase and designer. Although I didnt find my dream wedding dress there due to a limited range of Eve of Milady gowns, my consultant Sonya was friendly and accommodating to my needs. She was patient and provided me with excellent service. It is not often that you walk into a store and are made to feel comfortable and not pressured to purchase a gown. I am considering purchasing my bridesmaids gowns from this store because I firmly believe they are reliable and organized. I cant give it 5 stars because i never purchased my bridal gown from the store and therefore didnt experience what they are like when it comes to alterations, getting dress in on time etc but from my experience I was thrilled. Good luck girls, I highly recommend.
Excellent service, master seamstresses. I went to Mariella's for my bridesmaids' dresses because they had the best selection and prices - even better than I could find on the internet when I compared cost plus alterations and pressing. 2 of my 4 bridesmaids were from out of town and only arrived in CT 2 days before the wedding. Mariella's was able to do the necessary alterations extremely quickly, and they got them right the first time! I was concerned that we would not have enough time to get the girls fitted for their dresses, but with on-site seamstresses, this bridal shop is able to do extremely fast and accurate alterations. I couldn't have been happier with the customer service and quality of the dresses. I would highly recommend this shop!!!
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