61 Tolland Tpke, Manchester, CT | Directions 0604241.814519 -72.508402
Love the store! I find everyone peasant and helpful. Like that I can ask a quick ? from time to time. Such knowledge in your store! They will hire anyone at those large super stores!
Very impressed. Tom was extremely knowledgeable. Your store was clean and well organized. Tom took the time to ask questions before he tried to show us a machine. We were impressed with his needs analysis. Congratulations on a great sales experience from start to finish!
-C&P Hebron, CT
Pat sold us what we needed. Mike worked over 2 hours explaining many features.
Dear Mr Kaplan
I wanted to be sure you were aware of the outstanding customer service that I received from Mr. John Clark, Service Manager, on August 28, 2013. Mr. Clark not only quickly diagnosed my laptop problem but resolved it in a matter of a few minutes.
I thought you would find it interesting to know that I did have other technicians outside of Kaplan unsuccessfully diagnose the problem.
I hope that you have a recognition program that will reward Mr. Clark for his outstanding customer facing skills which are very rare to find these days but certainly a quality that will foster customer loyalty and repeat business.
Cynthia from Tolland
After calling tech support and talking to someone in India, this store is a breath of fresh air! This will not be my last visit to the store. They have excellent service and are happy to help.
All of they're refurbished and alot of new items are returned merchandise with underlying issues. Don't buy a computer here unless you want to argue with Ken when you have to return it cause its garbage. He is a very sad businessman that portrays himself as a righteous Christian when he is the opposite in his life. He is a liar and should not have a business with the practices he uses.
Great selection, informative, and pleasant employees. I feel secure that I made the right purchase and it was done in a time efficient and cost appropriate manner.
A place I can actually trust. – The store has lots of room and a place to sit down while waiting. Knowledgeable people. They stand by their work, call when it’s ready, and competitive. I worked up my pick up schedule which eliminated repeated wasted travel time. I know I will be back again when I need your help.
Thank you Kaplan! – I love the service I get and how ready everyone is to help me. They still saved me as much money as possible.
Very Professional A+ – Store looked excellent, laid out very nicely. The sales rep was very knowledgeable and courteous. You had exactly what I needed, and I am very happy about my purchase.
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