06/03/09

very sorry I entered this place

by lindals

After being measured and ordering an outfit for my wedding in Feb 2009, I received a call from (ash) the owner saying that part of the outfit I ordered was discontinued (which was the jacket for my suit) I told him that I wanted to cancel and get my $200.00 refund returned, I was told that I could not have a refund and I had to get another top. I told him I did not want another top this is my special day and I don't want to settle for second best. He told me I could not get my money back and I had to choose another top. I don't like to fight so I did as he told me. WELL after waiting for 3 months, I heard nothing from this store so I called on May 30th and he said your outfit is here I wanted to come in that day he told me no that I could come in on Saturday, I went in on Saturday to try on my outfit, (which they ordered 4 sizes to big) the outfit was in awful shape, hooks broken zippers not good beside being so big the pants kept falling off. I was told it could be altered (WELL that is another $200.00) I waited for 2 hours to be fitted and the owner told me it would be another hour or so. he asked me to leave and he would call and make me an appointment I said why can't I make it now, he said no and again said he would call. He never called and I returned to the store on Tuesday June 2, Ash was not there and still no appointment for alteration. I requested my money back . I was very upset with the service and did not like what they ordered in place of what I wanted.I was told I could not get a refund, was was not welcomed in the store, now he has my outfit and my $200.00 deposit. I hope this helps others not to go to this store. This man CAN NOT BE TRUSTED. PLEASE be careful of what you order and what you get. Do Not put a large deposit like I did, if your wise you won't enter this store. I am going to try and either get my money or at least that garbage he tried to pawn off on me. rating is required to send this. I give NO stares

• Pros: customer is never right
• Cons: will not refund money nor help to replace wrong order

06/02/09

not a good place to go

by vickiflannery

Linda and I placed 2 orders with this establishment on Feb 2009, Linda ordered a size 16 I ordered a size 14, what finally come in on May 30th was a size 20 and a size 18, now we can be chargeed for very high priced alterations. My outfit was not what I ordered and he told me he was right and I was wrong. that I would have to take what he ordered and there was nothing he could or would do to help me out. he asked me to leave and told me he would call me Tuesday June 2nd he never called, so at 2:30 I went to the store to request my money back, he was not there and after waiting for an hour we left and half an hour later he called on my cell phone and told me he could do nothing!! that I got what I ordered and I could not have my money back and not to come back to the store. so now he has my money and both outfits. I am so upset I gave this man Ashe a $400.00 deposit which I was very stupid to do, but I really felt that he was honest and we would get what we ordered. I am going to continue to fight this, but just wanted to let others be ware, He is not an honest man and be very careful what you order and sign for. I did not sign for anything, he did not have me sign a form, I am contacting an attorney and the Consurmer Protection . Dont make the same mistake I did.

This message requires me to rate this store I give no stars, but I must check one in order for this message to be put on line.

• Pros: worst place i have ever shopped in
• Cons: you can not cancle or get your money back

03/21/09

Buyer Beware!

by jcf1

My wife and 2 (8 & 10 years old) daughters were bridesmaids in a wedding and the bride chose East-West Bridal for her gown and her brides maids gowns because the price "looked" less expensive than others she had seen. This was true...but. Where they get you is with the alteration. The measurements were taken and the dresses were ordered. They would not give my wife a price for the alteration when they were taking the measurements...even though she asked numerous times. So she was shocked by the alteration prices of $102 for each gown. Worse still was that the quality of the work and material was poor. On the day of the wedding the zipper was stuck on one dress. And this was the first time taking it off the hanger after trying it on at the shop. On my wife’s dress the seam on the zipper was sewn poorly and left a big gap. So at the time they were supposed to be at the bride’s house we were driving, a half hour out of our way, to the shop for repairs. The owner was not very concerned and would not give any of the money back because of the poor workmanship. By the end of the reception the zipper on my other daughters’ dress was also wrecked. I didn’t even elaborate on the rudeness of the rest of the sales staff.

Lower price gown + high price alterations + poor quality material + poor workmanship = $$$ + STRESS

We sent in a letter of complaint to the Department of Consumer Protection and we were told that the only way to get reimbursed would be if there were more people sending in their complaints. So, if you have had something happen to you like this, please write the State of Connecticut and maybe we can stop this racket.

Sorry to be so long winded, but be careful if you choose to buy here, your special day may be very stressful...I know ours was.

• Pros: None
• Cons: Many - doesn't even deserve 1 star!