Bristol >Computer & Internet Services > Imaginet Computers
899 Farmington Ave, Bristol, CT | Directions 0601041.694021 -72.913200
Not reliable or prompt. Stay away – I dropped my computer off at Imaginet Computers on October 11th to be fixed. I told the guys I didn't know if it was the "C" drive itself or the power cable. At that time he charge me a $90.40 diagnostic fee which I put on my credit card. I called them several times and was surprised to see when Thanksgiving went by it still wasn't fixed. I called them back on December 20th. Still wasn't fixed.
December 22nd (74 days later) they called and said it was fixed. I picked it up and put their $260 charge on my credit card again. He said he soldered the mother board. ??? I took it home and fired it up. I got the same error as when I brought it.
Several days later, after Christmas, I called them and said I wanted my money back. They said that wasn't their policy and I should bring it back in. I have lost faith in them.
I filed a dispute with my credit card company and they said I should let him try to fix it. On January 3rd my son took it back to them and had some words. They promised it would be ready in two weeks. Two weeks to the day they called and said they wanted more time and it would be ready in three days. Three days later we picked it up. That was 88 days sice I first brought it in. The next day it came down with the same problem. Twice they gave my computer back to me and it wasn't repaired.
I file another dispute with my credit card company and they honored it and returned my money.
I just got a call from Capital One saying the repair place has contested my dispute and the credit card company will take back my money again. They want me to provide additional documentation which I will.
My son, who owns a web development company, He had one of his technicians look at the computer. The technician use to work for Best Buy's Geek squad. He switched the C and D drives and installed windows on the old D. It's been working fine. It looks like it was a bad hard drive all along.
On the copy of the sales reciept Imaginet Computers states that I refused to return the sytem to prove it was not working, this is a bold face lie. It was returned once and they sent it back again still broken. To be honest, I would trust them with my computer again.
worst place ever – 0 stars.
I took my laptop here for a pretty simple repair. It took over 2 weeks just to get a diagnostic. Then over 2 weeks to get the part delivered to them. THEN they called and told me that the part wasn't the right part and they needed to let me know in ANOTHER week what is wrong with it. I am still waiting on my laptop. I should have just taken it to best buy and had it back in a week....
NEVER GO HERE!
Overpriced & Overrated – I dropped my computer off to be repair in Sept. The charge to just look at it was $85. I should have shopped around. The initial check up said that the computer needed to be cleaned out completely and this would take it to store bought condition. The price of $ 285 made me a little uncomfortable but I am way too trusting of people. I Checked on it on Oct. 19th and it was still sitting on the shelf waiting to be serviced. I was told that my paperwork was in the slot by the desk because it was next. On Nov. 8th I stoopped in to check on the status of my computer. The paperwork was in the same slot and I was told that I was next. I should have trusted my instincts in Sept. when I dropped it off. I asked if anything was done to the computer besides the initial check up and was told no, so I took my computer back. I will shop around next time. My advise to everyone is stay away.
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